Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Calculate your Call. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Message and data rates may apply. Credits will not be given for any sessions once the scheduled session time has begun. Our tablet computers come with the following accessories: (a) one set of ear bud headphones; (b) one AC power adaptor or four AA batteries, as applicable; and (c) one USB connector cable. Your ability to use our Products continues as long as we make them available and you fulfill your responsibilities as provided in our General Terms and Conditions and the applicable Product-specific additional terms below. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. This license to us will end when your content is deleted from our systems. Account blocks are released periodically throughout the day, so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. The term Dispute means any dispute, action, claim, or other controversy between you and us, whether in contract, warranty, tort, statute, regulation, ordinance, or any other legal or equitable basis. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Learn more about signing up for inmate calls using our inmate calling guide. 3. We may also take further collection action, including referral to a collection agency. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. Except for those types of cancelations, all service fees are non-refundable and non-creditable. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Once a Direct Bill account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. . AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. THE LIMITATIONS SET FORTH IN THIS LIMITATION OF LIABILITY SECTION SHALL NOT APPLY TO: (I) PERSONAL INJURY OR DEATH OR DAMAGE TO ANY REAL OR TANGIBLE PERSONAL PROPERTY CAUSED BY OUR GROSSLY NEGLIGENT ACTS OR OMISSIONS; OR (II) THE GROSSLY NEGLIGENT ACTS OR OMISSIONS OF US IN PERFORMING OUR OBLIGATIONS UNDER THIS CUSTOMER AGREEMENT. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. Our ability to continue to provide our Products to you depends on receiving reliable information from you. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. We will only send you a specific text notification one time. You will reimburse us for reasonable attorneys fees, as well as our employees and contractors time and materials spent responding to any third-party subpoena or other compulsory legal order or process associated with third party claims described above at our then-current hourly rates. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? Facilities We The Technical Support Team is responsible for resolving technical issues for facility customers. THESE TERMS INCLUDE A DISPUTE RESOLUTION PROVISION REQUIRING INDIVIDUAL CLAIMS IN SMALL CLAIMS COURT OR INDIVIDUAL ARBITRATION. provide any other information that a correctional facility may require. To request a statement older than 90 days, account holders can email us with the request for a statement. Governing Law and Other Terms. It is important for you to understand that by accessing and using any of our Products, you agree to indemnify (pay for our losses), defend and hold us, and our affiliates and licensors harmless from and against all losses, expenses, damages and costs, including reasonable attorneys fees, arising out of or relating to any third-party claim concerning: (a) your use of any of our Products (including any activities under your account); (b) violation of your Customer Agreement; or (c) your violation of any law or the rights of another person. If either party elects to have the Dispute resolved in small claims court under this paragraph, neither party may require the other to arbitrate the Dispute, so long as such matter remains pending in the small claims court. Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional prepaid purchases in order to receive further calls. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Further, any demand for arbitration must be filed no later than 12 months after your constructive knowledge that the alleged issue occurred. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Our website and Products are not directed to children and are intended for use only by individuals at least 18 years of age. Account holders that request an optional paper billing statement may be charged $2.00 per statement. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Phone numbers associated with a Direct Bill account may receive calls from incarcerated individuals as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with your Customer Agreement. www.moneygram.com for more info), Up to $4.95 (Please go to www.westernunion.com This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Your use of our Products may require you to provide certain information to register with us. Securus Debit Account: Western UnionRefundInstructions. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). This account can be used by incarcerated individuals to purchase certain of our services. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. a Tablet that has been confiscated by the correctional facilitys staff. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. Should I fund anAdvanceConnect account or a SecurusDebit account? All Messaging Solutions purchases are non-refundable. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Direct Bill account holders are responsible for payment of any balance due on the Direct Bill account. Such attachments require the payment of additional postage or stamps. Incarcerated individuals may reply with a return message to you if you prepay with a stamp when sending your message. Who can an inmate call using their Securus Debit account? They justify this by saying that, when you are on a cell phone, anything could contribute to a dropped call. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. How do I get setup for eMessaging using the Securus Apple iOS app? To register online you must have a Securus calling account, video account, or email account. realizar pagos seguros a travs de nuestro sitio web, aplicacin o sistema This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. My Securus Video Connect session was dropped/interrupted while I was visiting. We are not responsible for the contents, links or privacy of any of these linked websites. Refunds are processed within 60 days after your request is received. What if I move and /or my address changes? Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. Al almacenar su informacin de pago, usted puede Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. Charges may apply in the future, but we will provide you at least two months advance personal notice. Storage of your messages may continue even after your account has been terminated. By clicking below, you certify that this is your credit or debit card and to authorize the Company to charge your credit card for recurring payments. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. How do I unblock my phone number on my Securus online account? Please read them carefully. (a) No Consequential or Indirect Damages. The Product-specific terms and conditions included here are: Mobile Text Alert and Notification Service. Definition of Dispute. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. You are responsible for maintaining the confidentiality of your username, password and account information. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de We will review and reply to your request in a timely mannernormally within 72 hours. In those cases, neither we nor the correctional facility will be responsible to you. Can the incarcerated loved one initiate a message? Federal Cost Recovery Charge is used to fund the federal Telecommunications Relay Service (TRS) program. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Unused purchases will not be refunded. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. Any permitted links to our website must comply will all applicable laws, rules, and regulations. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. For purposes of clarification, your submission of a complaint in itself is not sufficient to be considered a good faith effort to resolve the dispute in accordance with this paragraph. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. Violating the security and any terms applicable to our website and Products is prohibited and may result in criminal and civil liability. any errors in our website or Products will be corrected. PO Box 1109 These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. para que almacenemos su informacin o su tarjeta de crdito o Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. JPay Player (Tablet) Purchase Terms and Warranty. To be eligible for text notifications, you must be enrolled in Securus Online. For more information, please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. Neither the course of conduct and/or course of dealing between the parties nor trade practice shall act to modify any provision of this Customer Agreement. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? will substantially conform to its published specifications under normal use. Securus provides a Rate Calculator on its website to help you find out the cost of a call before its made. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. Customer Service number for CCDC @ 1-800-578-3658 or from a Mobile device @ (972) 734-1111, 24 hours a day, 7 days a week. Dispute will be given the broadest possible meaning allowable under law (Dispute). We will, however, always post the changed terms on our website. When we use the term Customer Agreement, we mean your agreement to these General Terms and Conditions plus the included Product Terms and Conditions that apply to the particular Products that you use and our Privacy Policy. If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. for more info). Securus Online Assistant Now Available - Click the bubble below. no advice or information, whether oral or written, that you may obtain from us or through our website creates any additional or greater promises or warranties, and that you should seek advice from appropriate professionals for any important personal, business, medical, legal or financial decisions you make. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Our Direct Bill Product allows you to create an account that you own that allows you and other friends and family members to receive collect calls from incarcerated individuals and have the call charges billed directly from us to you each month. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. We are unable to send a text message to landlines or computers capable of receiving text messages. Our AdvanceConnect Product allows you to purchase call services in advance to be used for collect calls from incarcerated individuals. For $45.98, you can get our 90-day service plan. Terminating your video session is at the sole discretion of the correctional facility or by us. We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. How do I block a text message from an inmate? Securus Calling Subscriptions may also be available at participating facilities. These terms shall be governed and construed in accordance with the laws of the State of Texas applicable to agreements made and to be performed in Texas. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. PLEASE READ IT CAREFULLY. In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Attorneys. 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