Delivery - 1 star at best. I work with Patty when I shop at La-Z-Boy. Phone calls emails phone calls no return call. I didn't really specifically seek out La-Z-Boy. Sold at Upper Room Home Furnishing, stationary Decor-Rest sofas range from about $1,199 to $5,000, in both fabric and leather options. They have a tiny little store with only a few options to look at and then the "design center" where they get you to spend thousands more on "high-quality fabric" upgrades. I was greeted by Minh, the store manager. In addition, on Google they are only able to achieve a 3.6 star rating. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! Sure enough they did. Store Gave Me A Number To Call For Service. We will definitely check out the different brands mentioned in your replies. We haven't had any problems with our Lazyboys. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. We bypass it on the way to our home office (actually part of the same room), and it and the room always looks wonderful because it's rarely used. The prices were great, and Doug was so awesome and helpful. He was totally cool about it and no pressure. But we now have to live with this. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. The buying portion was the easy part. Had customer service come out to fix a few things, they were great, no questions asked, just came out and did the repairs. The new chair is modern and comfortable of course. I don't recommend Lazy boy furniture because of this. She gave me the time I needed to make the choice that I wanted. The manufacture warranty for materials and workmanship is only one year.. Furniture shopping today and we got a beautiful recliner, a swivel chair and 2 end tables with built in USB port and outlets to keep things nice and neat. I decided that it was finally time to make an upgrade. Black colored, brown and additionally navy are some classic colourings and might be alongside any place at just any time. She said our original quote already had 20%. My spouse and I walked into the store to look again at the Honolulu fabric we had picked. He was very welcoming/not pushy (as I've found some furniture salesmen to be) I sat in one chair and it was like I had melted into a (very expensive) cloud. The store we went to did not have the color we wanted, so we selected the fabric and ordered a reclining loveseat. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. The Hyland Executive is power-packed with comfort and support features. LAZY BOY VERY POOR QUALITY AND EVEN WORSE CUSTOMER SERVICE! My salespersonJoe Mota was great, helpful courteous. Sofa finally arrives at the end of Oct. the back on on recliner is not right and the leg support was dragging on the carpet. When searching for quality reclining furniture for your home, one of the best brands to consider is Southern Motion. After 3 days, no call. This time it was two non-reclining chairs. Furnished our living room with Michael at this location and it was a breeze! Will shop here again for future couches and chairs. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. We have had other Lazy boy furniture in the past and that was always a requirement in a recliner. I am not receiving notifications from store unless I call the store. What's another 100 bucks worth of quality naturals? Like all things you read on the Internet, understand there is no better judge than yourself. Hours online to try to get a service appointment. I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Almost all of their cushions were attached, so that is good. I cant tell you how disappointed I am in the quality of a chair that I spent $1,800 for. So glad we didn't also buy the highly overpriced sofa sleeper. No exaggeration: it was the perfect sales experience thanks to her. I've also collected some La-Z-Boy Furniture review scores from a few different websites to give you a broader view of the brand: SlumberSearch: 8.1/10 average score based on 171 ratings. He sleeps in it often. After explaining the complete debacle that had occurred at the Scottsdale store and giving Adam the model numbers and fabric numbers etc, Adam was able to order my Sectional for the advertised price at Scottsdale. I hope she is being paid the kind of salary she deserves. Ordered a couch and love seat Jan 26 with a "target date" of June. Here is a link that might be useful: leathercraft recliners. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. LA Z BOY wall-hugger power recliner buyers beware. This is both fraud--it was a defective product--and poor customer service. I bought a Lazyboy office chair about two years ago spending almost $300 which I thought was made of leather. Our delivery was a total disaster. By the way, they are an expensive piece of furniture and I expected better. We bought DH a power reciner by Palliser over two years ago. Kelly went beyond the call of duty and helped us find better fabrics without any possible renumereation on her side. I then was told I would receive a call within a week. They said Lazy Boy will say it is normal wear and tear. The whole thing is a messy but smells brand new. 10% off only. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. I am so disappointed in this quality. Wow! Reclining sofa piece of garbage, poor cushioning, failing reclining mechanism, squeaks and groans everytime position is shifted, uncushioned parts of arm-material over wood frame. That person was very nice and said that yes, La-Z-Boy had called and left a message about delivery. I wouldn't hesitate to return when it's time for a remodel. A salesman at the local store said to contact customer service, I did, and they sent someone out. 3. Was told company will warranty item for life. So, we have no recourse and are stuck with the furniture. 2 months later she calls my wife and said they had a sale 30%. It's not the overstuffed, traditional La-Z-Boy. Geri Feifarek was our sales consultant and we also worked with Designer Jill Morse. I paid in advance for the sofa. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. The salesman was awesome and she knew her product. 3 little tables? England said to be a "lower tier" of La-Z-Boy. The chair was expected to arrive at the store in late April/early May. Staff is always friendly and courteous. He quietly contemplated it, took pictures and said he would not attemptto repair the furniture as it would take too long to fix it. We filed a claim. In 1927, La-Z-Boy founders Edwin J. Shoemaker and Edward M. Knabusch created the first reclining slat chair, launching a design that would soon become a household name. Now we have leather ones and I think they will last a long time. A warranty is only as good as the customer commitment of the company behind it, which from what I have seen, is worthless. After delivery, we almost immediately had problems with the coloring of the leather wearing off. Shame on you lazy but heads. There were other issues with the chairs, which we felt were brushed aside by the technician when he came to our home and by the La-Z-boy store. Surely stockholders will not letEngland continue making shabby leather furniture. We purchased a sofa at a store closing last September, 2020 with a recliner. If that does not get response I plan to buy stock and take mystory and pictures to a stockholders meeting. We were greater immediately and was bombarded with questions about what we were looking for and how our home was decorated.ugh. We had an excellent experience. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. The customer service of this place is terrible. You will be sorry if pay top dollar for this skimpy frame with cushions that will not be firm for long. Avoid. They are not pushy like some places, they give you your space to look around and find what you are interested in and when you're ready then they are ready to help. While I continued to ask him to hear me out he was simply not interested in wasting his time. I guarantee you this, I would have spent more time looking if it wasn't for t h is. Emerald Home Furniture (4) England (7) Flexsteel (39) Franklin (54) Global (1) Huntington House (2) Intercon (1) Jackson (12) Jonathan Louis (15) La-Z-Boy (199) Leather Italia (7) Max Home (1 . The best part about La-Z-Boy furniture is the comfort factor. Your husband needs to sleep. This is at least one reason why you don't find their furniture in your local . Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. Had to request it be delivered. Yes, it was pricey (but less expensive than Hancock and Moore), but I think the quality is superior to the other two brands. When I called back in 2 weeks, a different person told me that since the chairs needed to be manufactured, it would take 6 to 8 weeks, plus shipping time. lol. Upon investigating, I found the wood framing was cracked. Our first favorite couch from this company, purchased in 2004, lasted through four moves and a decade, and was super comfortable to sit or nap on until the end. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. I was told that they would call me to schedule a time. Their customer service has been great with 2 chairs my DIL purchased. The last purchase was a leather sectional ($$$). I would defiantly by a La-Z-Boy again I will just use another store. We have no "new" furniture in our old house. I have had many different recliners in the last 20 yrs and this one is the most comfortable and luxurious one by far (it is also the most expensive one by far). After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. Read before you buy!!! NOT NOW. Made our day. Never do business here. He never made us feel rushed and had so many helpful ideas. For the price of the furniture, this is simply unacceptable. Spent my money at a longtime local store instead. Can't wait to be lounging in our new Lazy Boy. I almost felt knowledgeable enough to sell the furniture when it was time for us to take our leave! Today, August 12 I have been on hold so far 1 hour and 10 minutes. Geddy was very interested in working with us. The only redeeming feature is they do have good recliners. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. They pretty much told us to stuff it. The seat and back started going bad after just 2 years. Great service. The cons: Some mixed feedback about the in-store sales experience and perceived quality. Ask for Joe Mota when you go in, he was outstanding. La-Z-Boy Brooks Rocking Recliner & Reviews | Wayfair Furniture / Living Room Furniture / Chairs & Seating / Recliners / Brown Recliners / SKU: LZ10204 Brooks Rocking Recliner See More by La-Z-Boy 4.6 128 Reviews $58/mo. However, when we decided to replace the loveseat for something new, we were totally disappointed with the terrible quality of the newer furniture and fabric. All of their furniture is expensive there, so this wasn't a cheap chair, over $500. Each chair has only 1 arm because they are meant to be hooked together. In their defense they are not the only furniture store that chooses to practice this but I wish they didn't and just let me shop till I find something I am interested in. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. There are immediate STRUCTURAL, QUALITY, PERFORMANCE and DESIGN flaws in the product. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). In 2013 it was my time as an adult to make my first big furniture purchase. When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. The only problem we had with one of them was the fabric we chose was kind of an open weave and it tended to catch and pull. I have not heard of Bradington Young before, but that doesn't mean much. I'm reading all the bad reviews here and really am surprised.. Two Top Companies. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. Now, only 2 years later, I went to sit on my couch and heard a large crack. Needless to say I was a little more than disappointed by that response. Very professional and friendly service, he even sent. The repair tech looked at it and said that is how it is supposed to be and left. Thank you, Linda! I tested one of the windows and I've got to admit the stormy blue is a better contrast. It looked the same as the one I tried in the store. LaZboy quality has dropped in the last decade. Two servicemen from Comfort Care advised nothing is broken on the couch - this is how it is made. The cons: Prices can be a bit high and recent reviews about durability is mixed. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. When I recline, I need to force the lever down hard in order for the footrest to not fall. Worked with Eric and Chantal who were both wonderful! She instructed me about all the makes and models and sold me a chair. Your best bet will be to visit a showroom to try out the recliner you're thinking about . Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. I've just purchased a La-Z-Boy couch/recliner and love it. I've always liked the massage recliners, but just can't bear to have one in the family room. Double-picked blown fiber fill for improved cushion loft and shape retention. So I went to La-Z-Boy furniture. Think about it before you buy at this store. Repair Made On September 23. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. Thank you Matt. You might even hear people referring to their reclining chairs by this brand name even though there are many other recliner manufacturers, such as Ashley, Bassett, and Lane. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. August of 2020 bought a couch a the Springdale Arkansas location. He said only guaranteed for a year. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I would never refer anyone there. I would LOVE for them to give me back the money and get this piece of garbage out of my living room. The delivery date got pushed out twice with the second date moving beyond our move in date. In the end, I'm quite happy with my purchase. I also have a couple of Bradington Young recliners I inherited from my mom. Bradington Young would be my second choice after Hancock & Moore. They also have tall recliners for any tall people in your family. A few weeks ago I heard a loud pop in the chair. the leather is breaking down and cracking in many places. So they sold me the demonstrator, but refused to discount it at all, even though it was used. Two years later it's junk. Was very excited to finally own the legendary recliners, only to find out that they are poorly constructed. We bought 2 recliners. While customers can appreciate the selection and fabric customization options, the price for their ottomans can come in a bit higher than average. The company has moved from being a high quality North American producer to a high-pressure, high-priced provider of junk, trading on the past name. We were told "good luck" by the delivery people when they said we had to deal with the salesroom to have the matter resolved. Thanks patty. Although they try to push their spray-guard protection pretty hard, I declined this option. Shoppers enjoy the huge variety of customizable upholstery options available (most chairs have over 300 different fabric colors and prints to choose from), but the cost to own a La-Z-Boy chair can be a bit pricey. I'll never buy Lazy Boy furniture of any type again. Just bought a couch and love seat here. I had purchased the recliner for $599. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. POOR POOR QUALITY! 13 months after delivery. We have had a Lay-z-boy sofa on order since October 2020 with no delivery. Treated us like our sale mattered. Plus, they're more comfortable it seems, and easy to get in and out of compared to other recliners. Financing the chair took a little while , not the stores doing, but the stores manager assisted and was pleasant and helpful. There's a wide price range, with great deals starting around $300. Well 7 months later, it was delivered. Leather wasstretched improperly with no smoothing so there were large wrinkles to forcefit the frame. I am seriously considering driving the 2 hours toMurfreesboro, TN to La Z Boy Headquarters and creating a media sensation at thefront entrance. We ended up taking the couch back to the Springdale store. End of story. I am buying an Lazy Boy recliner in another city. Hancock and Moore and Leathercraft have some beautiful recliners that don't look like recliners but are somewhat pricey. It arrived as a grey suede chair. Therefore, it was obvious we did not get what we ordered! BUT A very nice young man was more than happy to pick up where Sherry left off! Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. Thought Chair Should Be Replaced - Refused. No complaints. Not believing both sets passed quality control Iattempted contacting England. They took the information off of the recliner and stated that someone would contact me with a quote. She wasn't pushy and was very down to earth. I have no kids and no animals just me and my husband. After looking at many furniture stores, the quality does not compare. Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. Never will buy Laz e Boy againwish I could show you the pictures. His problems are in the shoulders. Funny, we've never had that problem the 20 yrs. LA Z BOYs own website (www.furnitureacademy.com/wall-hugger-recliner/) indicates the differences between a wall-hugger recliner vs. other recliners is stated as, the amount of space needed between a wall hugger recliner and the wall is on average 4 inches. My wife and I ordered 2 recliners and a love seat for our new house 3 months before we moved in with assurance that our furniture would be ready well in advance. The second came 1.5 months laters and did not bring much. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. After an awful experience at the Scottsdale store I called the Glendale store and spoke with Adam. Mind you, I can buy the screws at Home Depot for $2. They called and said our time was 9am to noon. I bought a Laz-Boy leather recliner two years ago. I highly recommend Lazy Boy products. We are now waiting to their reorder. One broke completely apart and another cracked. Patty was instrumental in making my decision to purchase a new couch at La-Z-Boy. I see lots of negative reviews but our experience was nothing but top rate! Barcalounger follows the same framing method. I'll probably buy the couch later after I get some funds together and I'll buy it from Minh. I highly recommend Flexsteel. I found a very similar, but a little more feminine looking Lazyboy that had belonged to the young man I purchased it from Grandmother. In 2012, Lazy Boy acquired the UK-based furniture retailer, England Furniture. New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. After signing order, Linda brings the warranty to sign. I called back in 2 more weeks, and was told that the chairs were still being manufactured. La-Z-Boy now provides multiple types of furniture in a wide range of styles, so you'll find a plethora of chaises, sofas, loveseats, sectionals, side tables, desks, bed frames, swivel or gliding chairs, office chairs, and home accent products to buy. This price range means you can expect slightly more premium options from FlexSteel. Unbelievable! Look at others' reviews. Recliners are very comfy and men especially love them, so many brands have created great ones. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. I have purchased a number of recliners from Lazy Boy. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. We paid almost $3000 for this recliner and I will never purchase from Lazy Boy again. He really put himself out providing individual service. This is the short version. Once received I was to call for service. Ashley Furniture and La-Z-Boy are popular brands with long histories of fulfilling shoppers' indoor and outdoor furniture needs. The brand and their customer service is not worth the extra price. Thanks. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. Much to our surprise they also have many styles of sofa's, love seats, and chairs. Isn't that why ya buy them? Adjust the legrest with a convenient side-mounted handle. A new section of the sofa was ordered and shipped to my home. Tim. Be warned - this stuff is now junk, but the price doesnt reflect it. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Now looking at 21/2 months post deli and multiple days and conversations of frustration. 10 weeks out and still no furniture. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. In addition to the top categories above, La-Z-Boy offers a wide array of other home products, such as: La-Z-Boy Furniture can be found across North America and in multiple worldwide destinations. Recliner dimensions - 40" D x 44" W x 48" H | Weight - 166 lbs. The recliner is nice but the couch & loveseat are definitely not. Mind you this isbrand new unused furniture. Let's get started: Catnapper vs LaZy Boy. Great price for a quality product-we shopped around! We walked in on the Tuesday before black Friday. There was a scuff and tear in the leather. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. Delivery date continuously is pushed back. We are loyal customers of Lazy Boy. He answered every question we had. Have always owned la z boys. Double-Locking Footrest. We have a recliner that we have been calling them off and on for a year. The recliner ( fabric is cloth) looks as if someone had no idea how to properly upholster furniture. Frank suggested another and worked perfectly. We bought 2 recliners. We try our best to keep things fair and balanced. The pros: Shoppers like the customization options and online selection. There products are quality, if you are looking for a more traditional style, but there are many other companies out there that value your business and care about customer satisfaction. Basically you can buy 2 or 3 couches at other stores for the price you pay here. 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