Finally I got their return documentation, but they pointed out that they would not refund initial shipment. Everyone is "working" from home and there is only one supervisor. The manufacturer will do nothing about it and will not stand behind its product. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. Find My Store. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. This is no the old Toscano shop/site from years ago. BBB Business Profiles are subject to change at any time. We have over 6,000 items available so you can expect the unexpected! They agreed to issue a refund. Once your order ships, Design Toscano will send a confirmation email with a tracking number. Do not be deceived by the pretty pictures. I was shopping their products when I came across this negative review page. So, this Design Toscano review turned to the internet to find out more. Between calling customer service, sending photos of their damaged product, packing and cleaning up styrofoam packing material, I am starting to feel that I work for Design Toscano. But just be aware, you might be waiting by your porch for a while. I found what I thought would be a great Buddha statue for my garden. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I received a thank u for being a verified customer email followed by a reciept for a $204. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Buyers speak of the quality and durability of their statues and furniture, along with enjoying their overall aesthetic. now is made of that plastic. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Customer Reviews are not used in the calculation of BBB Rating. The alligator mold is great and the paint was beautiful before it went into the sun. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. To return any item to DT, you will have to pack it back up without even breathing on it, pay for shipping and insurance on your OWN dime, and they have to be satisfied with it. For more than 25 years, Design Toscano has introduced exclusive sculptures, furniture, statues, wall art, and decorative furnishings to passionate consumers eager to surround . The company recently reported a loss of $271.1 million in 2017, with $33.6 million in losses during the second quarter alone. Reference: How Do You Find Stores Going Out of Business? Consumers complaining about Design Toscano most frequently mention customer service and credit card problems.Design Toscano ranks 455th among Home Decor sites. Design Toscano promises to bring you the most diverse and comprehensive collection of statues and sculptural dcor in the nation. I tried to order a gift for my daughter and ship it to her house. Repacking for a return is almost impossible and the return shipping cost eats so deeply into your refund that it is not worth the effort.i highly recommend that you take your business elsewhere. Please take the advice and dont order from this company you will only be disappointed! I ordered an unusual statue of the Blessed Mother. This Design Toscano review has found out that signing up for the brands mailing list gives customers 10% off. When a company goes out of business, there is usually a sale. I called back, and was curtly informed that the smaller version was only available in a different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). Discount goods retailer 99 Cents Only has been under a lot of financial stress due to strong competition from companies like Dollar Tree, Dollar General and Walmart. Great for Halloween. Voucher type. Research the items before you buy. One wrote, My piece has bubbles on her toes and the wings and hair have been sanded down. They deserve 5 stars from me, my husband, my dog who loves the leopard plaques and the gargoyles and everything else that looks realistic, and also my debit card who feels tremendously lonely when I don't buy Design Toscano in any given month. I do a lot of online ordering, but will NEVER shop this site again :(. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. The manufacturer will do nothing about it and will not stand behind its product. Please use a valid email. **************** was rude and laughed at my concern. January 19. Her passion is to help small business owners and entrepreneurs through engaging and insightful content. This Design Toscano review will fly over the brands thoughtful and emotion-provoking celestial sculptures. Nothing fell on it, no one played with it, it just had sat there. They said they sent me 2 letters to verify and all I had to do was give them the reference number in the letters. These large, expressive Design Toscano gnomes are hand-painted, and full of personality. With COVID, I am careful about online shopping and was impressed with the site, selection, and history of the company. Drekar, the Viking Longship Collectible Museum Replica Ship Model is exactly like the one found in a museum, made from designer resin. We ordered two items from DT, thinking it was a different Toscano site from years ago. I must find matching paint and re-create the finish on the pieces at my own expense for materials and labor.I spent over $1000 for these garden statues, and find it ludicrous that this company is uninterested in better supporting their customers. CNBC: The Business of Running a Going Out of Sale Business. They have reduced their range in the uk from 11440 to 7000. It is severely cracked so evidently it does not do well outside. See more Design Toscano WU70784 Ares Classical Greek Go. So disappointed.the quality goes down with every purchase. January 19. SIGN UP TODAY! For example, furniture stores go out of business, and for the same reasons that other stores go out of business. The paint will fade overtime like most painted items exposed to UV ray. Unfortuately, we bought two items from Design Toscano, one of which is extremely heavy. I really love this place, I highly recommend shopping here! Wherever they are placed, just make sure that they wont make you jump when arriving home after sundown. Return and Exchange Policy: Was told I should know how to order. Information provided by various external sources. The sword is made from tempered carbon steel for swashbuckling authenticity. $399.00 $ 399. Ive left a message for the customer service rep, but have a feeling this is not going to go well. Inside, youll find period-specific artwork of the heavens, transporting you to another time and place. BBB Business Profiles may not be reproduced for sales or promotional purposes. Design - Nea Pantry is a freelance writer living in downtown Toronto. Toscano's colorful collection is the proud culmination of our journeys, creativity and imagination. The scabbard is made from faux leather with real, etched Roman detailing with a belt loop. Please follow the instructions on the back of the packing slip. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I took video of the inspection and photographs and sent these to Design Toscano, who. If an item is received damaged, please notify our Customer Service Team within 24 hours so that a claim can be processed. As a matter of policy, BBB does not endorse any product, service or business. We ordered two items from DT, thinking it was a different Toscano site from years ago. design-toscano-going-out-of-business 2/3 Downloaded from event.zain.com on September 11, 2022 by guest The Atlantic Monthly 1995 Old-House Journal 1995-09 Old-House Journal is the original magazine devoted to restoring and preserving old houses. Order two gargoyles from them. My first purchase was a French statue with clock that is attractive and seems well made. Given this experience and the reviews Im seeing, I think my relationship with Design Toscano will be a brief one. Service 10 Value 7 Shipping 8 Returns 5 And they yelled at me!?!?!? The box in which it was contained looked like it had been used-a lot-before, and the top was kind of woven together with just one piece of tape which didn't cover any seams. FREE delivery Wed, . Bought a roof top dragon after reading about the company on their Web. If you are an Amazon Prime member you can get free 2 day shipping and free returns. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Overall: 24'' H x 9'' W x 9'' D . I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) Corsican rams are hunted mainly for their skulls. Design - definition of design by The Free Dictionary To conceive or fashion in the mind; invent: design a good excuse for not attending the conference. Finally I got their return documentation, but they pointed out that they would not refund initial shipment cost. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products. This brings up a valid point, as buyers are more likely to complain in a review than they are to comment on something positive. this on-line declaration design toscano going out of business pdf as without diculty as evaluation them wherever you are now. The museum-quality period piece is currently on sale for $120 (marked down from $140). Last Tested. Tip for consumers:Dont buy from this company. This company is horrible. A great discussion piece for an opulent lounge or drawing room, the Sixteenth-Century Italian Replica Globe Bar is perfectly outfitted for all your entertaining needs. The products listed above are all rated above 4.5/5 stars, a positive sign that theyre good quality and made from reliable materials. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Exceptionally beautiful product. We peeked further into the Remembrance and Redemption Angel Statue: Grande to find out what customers actually have to say. Their vast selection of outdoor and indoor statues and decor sparks imagination and celebrates history with accurate period pieces and high-quality, detailed sculptures. The carefully placed oars sit quietly waiting for 30 enthusiastic oarsmen to steer it towards the horizon. My first purchases from Design Toscano I made some 20 years ago. Design Toscano has an endless inventory of products suitable for everyonefrom the light-hearted gardener to the hardcore antiques collector. I will NEVER again order from Design Toscano. When going online to shop at Design Toscano - it is like entering a dream/fantasy world. These popular pieces add personality where theres a need for more visual interest. Waited on hold 12 minutes to get help. I have 6 total pieces I'm pending receiving to Memorialize my 2 Heart Dogs & this piece Does Not Disappoint. This Design Toscano review will take a good look at the brand and its bestsellers, fill you in on what customers have to say, provide information on discounts, and more. My first experience with Toscana was very good. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. Wait what? Design Toscano ranks 87th among Home Decor sites. Usually, with a going out of business sale, inventory is distributed to higher volume stores which can maximize revenue. You can access the information via your local government about companies who are going bankrupt. Best regards, Katie Customer Service Design Toscano I am less than impressed with the quality of these pieces. We have over 6,000 items available so you can expect the unexpected! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Ms. Kathleen Matej, Vice President of Customer Service. Find out how we combat fake reviews. Need to file a complaint? This work of furniture art delivers up the soul as a sure-fire conversation starter and photo op for your business, medieval castle, or gothic home. Once everything is finalized, the company decides on how they will advertise the sale to the public. Design Toscano, Inc. is a US-based multinational mail order catalog and electronic commerce company founded by Michael Stopka in 1989. Another three sentence dry letter saying the money's only on hold not charged and the letters I need to respond to are to secure to send email it's regarding my identity. the glass parts do not sit well in the brass parts. Used for indoor use. Michael Stopka owns Design Toscano. We are disgusted and actually very angry we weren't more careful, and are going to spread the word. Or you could search for "furniture business for sale," which is a heads-up there might be an upcoming sale. . Products used:I BOUGH TWO GARGOYLES AND BOTH ARE FAULTY. This heirloom table injects some play into your living room. Design Toscano. ADVERTISEMENT. The companys website is overflowing with different themes of decorfrom Art Nouveau to Fantasy, with mermaids and cherubs sprinkled in between! Apply This Design Toscano Coupon for 20% Off Gifts. The company offered me a $75 credit, which I accepted as there was no other option offered. I recently purchased a dolphin fountain, I did not buy the pump from them but the dolphin came with a hose inside of its head. Need to find a different location? At Design Toscano, the country's premier source for historical replicas, we pride ourselves on attention to detail by traveling directly to the source. Their headquarters, however, are based in Elk Grove Village, Illinois, so we can assume that the company oversees manufacturing from the US. I covered and stored all of them indoors last winter.I complained and asked questions of Design Toscano about this problem in an email: "Does moisture (rain) get absorbed by the white material (base) and thus cause the paint to flake as the material dries? Therefore, I called them today (12/11/20). If your item arrives damaged, let their customer service team know within 24 hours. 90. Were independently supported by our readers and we may earn a commission when you buy through our links. I'm an amateur artist, and this dead guy sculpture is right up my alley! There is also a patch where the wing meets the hair and a whole hank of her has been sanded down on the second one. He wanted to bring the same quality experience to the US, but first making sure to put an attainable price tag on everything. She writes full-time for Honest Brand Reviews, alongside a variety of copy writing projects for local and international businesses. Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. 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