We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? We're so glad you were able to utilize our 24/7 chat! Please use the following size guide to help determine your size of clothing. I feel tricked and pissed off. We want to make sure that this refund goes through immediately. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Follow. They usually reply within twenty-four hours of your query. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Hi Kat! Number of comments: 0 Shipping I need to change my address or order, how do I do this? Yet Lucy in the Sky refuses to give a refund. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. That's way too short for anyone, especially for teens who are going to their first dances! Your Order Has Been Processed! Hi Veena, Thanks for your feedback. Ordered 1 month ago. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. Everything You Need to Know, Made Trade Reviews: What You Need To Know. We're so glad that you liked the quality of the dresses! Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. Copyright 2023 Lucy in the Sky inc. All rights reserved. This cost is not covered by us and is charged directly by your local government. Hi Mike, Thanks for your feedback. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. In the end the skirt fit very snug and my booty looks great in it. Also no updates on arrival or even if I will ever get it. I would never recommend purchasing from this company unless you don't care if you ever get the item. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Our styles are designed exclusively in Los Angeles. What a terrible return policy for a online store. I greatly appreciate the customer support 24 hour 7 days a week chat box. Thanks for your feedback. You must not misuse this Website. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. Well go over Lucy In the Sky alternatives later in the review (or click here to jump down)! Please read the product description of each item carefully before purchasing. 1. Well guide you through the process. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Please email us at resolution@lucyinthesky.email so we can look into your refund. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Im very disappointed. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. It fits exactly to measurements specified in the skirt section for sure! It was nothing like the picture. Shapermint vs. Spanx Which Shapewear Brand is Best? Thanks for your feedback and review! And please, give people their money back! Should have read reviews before ordering. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). Do not buy from them. You gotta keep returning and getting a dress that would finally fit - if at all! Thanks for your feedback. Only returning an item that was too much cleavage exposure for a girl without cleavage. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Hi Kara, The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! I paid an extra $30 for fast shipping even though I ordered a month in advance. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? We therefore have no responsibility or liability for the content and activities of these linked sites. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. I had an issue with my dress being see through and needed a replacement soon for an event. Lucy in the sky is a great company from products to customer service I am always satisfied. You can email us at resolution@lucyinthesky.email for any further assistance. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. - Kate. I ordered the Kayden Dress in black. 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. This site promises to ship an item by a certain date. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. Tip for consumers:Returns usually only give store credit. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. All orders ship out of Los Angeles, we design all of our styles in-house. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Article created 4 years ago. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Poor Customer Service! We're sorry to hear that you had issues with your orders. LUCY IN THE SKY. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . From time to time, we may restrict access to some parts or all of this Website. United States. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. This may prevent you from taking full advantage of the website. This Privacy Policy Statement only covers our Website and does not cover any other website. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. Really bad. Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. I emailed on 9/16 noone has contacted me. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Lyrica Racer Back Bikini Set in Orange Strawberry! She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. Please email us at resolution@lucyinthesky.email so we can assist you sooner. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. How can we help? Do not trust this shop to deliver. https://www.lucyinthesky.com/shop/index.php?route=account/login. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. The customer service is out of this world. -Kate. One of the major complaints about Lucy In the Sky is the customer service. Please email us at resolution@lucyinthesky.email if anything else. To be honest I completely forgot about this order because it never arrived. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. CASANDRA M. helped me with a delayed order and offered a refund. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thanks for your feedback. BBB Business Profiles are subject to change at any time. I ordered my dress september 13 it's now october 1. is it supposed to take this long? Please emails us at resolution@lucyinthesky.email so we can better assist you. Followed up shortly after the purchase to make sure everything was ok. Track. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Please email us at resolution@lucyinthesky.email so we can assist you sooner. You can also specifically search for styles that ship in 24 hours with a 3-5 business day delivery date through the Quick Find function and selecting 'Delivered by' date. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. The online chat help was very helpful! Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. - Kate. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. -Kate. Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. We may from time to time include third party links on our Website. Find out how we combat fake reviews. www.lucyinthesky.com retains the right to refuse any request made by you. Thanks for shopping with us online! -Kate. Guess I'll be donating clothes to charity. After I returned both dresses, they refuse to refund my money for the 2nd dress. They just keep everyone's money, don't send anything. Thanks for your feedback. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? Poorly made clothing should be considered faulty. -Kate. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). Good Luck! Hi KM, I love Lucy in the sky ! Not to mention that the slip underneath hardly covers anything. Ordered my daughter a winter formal dress. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. We ordered a dress on 9/6. Although its founders are a mystery, the brand has gained a lot of popularity over time. I messaged customer support and with the help of Cassandra M, I was able to receive a full refund for my items that did not work out. If you're reaching out to us regarding an order, please have your Order ID in your message. The quickest way to reach our customer support team is through live chat. I reached out to customer service numerous times and have not had a response. Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.lucyinthesky.com and you should not rely on the existence of such a connection or affiliation. Verification can help ensure real people write reviews about real companies. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. Both dresses arrived back to back and they looked nothing like it did online. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. Date of experience: October 12, 2022. I can always count on you for the best quality and accurate fit. We're so glad you were able to reorder and get it in the time frame you needed. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Hi Kaylyn! If I do not get a refund, I will be disputing the charge on my credit card! After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6 . Sorry to hear that you had trouble reaching out to us. DO YOU SHIP INTERNATIONALLY? Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Thanks for your feedback. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. -Kate. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Thanks for your feedback. Lucy in the sky is our GO TO for all things special occasion. We were responded to in a timely manner. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Have e-mailed twice in the last week with no response! I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. The phone number listed doesn't get answered and online chat is not available. Will not refund my money and will only offer a store credit. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. We're sorry to hear that you had issues with your order. Any orders cancelled within 14 days of being placed can be cancelled for store credit. Order from a different boutique. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. -Kate. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. So ordered the 3rd dress in a different style. Not worth the hassle and loss of money. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. Waste of over $200. -Kate. BBB Business Profiles generally cover a three-year reporting period. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. Please let us know if we can help any further. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) Los Angeles, California If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. I've never encountered an online retailer like this. Please email us at resolution@lucyinthesky.email for further assistance. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. We're sorry to hear that you had issues with your order. Incredibly scammy and misleading. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. I'm extremely disappointed and hope for an immediate refund. As a matter of policy, BBB does not endorse any product, service or business. I ordered my daughter's homecoming dress on 9/20. The stated ship times cannot be altered with the delivery method. I'll definitely send over your concerns to our design team. -Kate. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Depend on the 'Contact us ' form at www.lucyinthesky.com/shop/contact, or just dont order from them under $ gift! Jumpsuits are also under $ 100 gift card order has shipped, delivery. Rompers and jumpsuits are also under $ 100, and most orders do go within. To take notice of any changes we may have made to the Terms of will! And that even includes formal dresses for events like prom and homecoming looks great in.... 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