Rates may vary based on location, credit score, and loan amount. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. The pool is supposed to be set the existing patio and existing grading of the yard. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. Our content is intended to be used for general information purposes only. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. I'm very happy now! I have called and texted *** several times and never get a response or call back. ***** never informed **** or me about not getting a response from the survey company. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. You do not have access to www.poolspanews.com. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. They have multiple customers unhappy and complaining. It's way too much money to not finish the job but yet I'm still waiting. We have a leaking pool pump, A hole on the side of our pool. I mean unless you want to work with an unprofessional company. Click HERE to watch our new show Passion For Splashin! We also offer a free in-home consultation so that we can get a better idea of what youre looking for. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. This field is for validation purposes and should be left unchanged. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Copyright 2022 Consumers Unified LLC. Get browser notifications for breaking news, live events, and exclusive reporting. Original Review: I have a terrible experience with this company. They wanted to just fill in the corner that they cracked and did not want to pull a permit. 2018 CBS Broadcasting Inc. All Rights Reserved. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Looking for pool financing? Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? *** and **** dismissed this and did not get the drain field inspected for damge. Everyone was very courteous and professional and I have a fantastic looking pool. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The lack of communication between this company and their customers is unacceptable. We ask that you be patient as we work thru the repairs you have requested. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. All of this information is needed for the ultimate transformation. There has been little progress the last three weeks. Additions & Remodeling; . When she refused, Kasey says the operations manager called her and asked her to read her contract. BILD Industries consulting in which we offer small . Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Since 1999, Pearland Pools has been making dreams come true. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. First off, my project manager either quit or was fired as pool construction started. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Hello do you only do concrete or do you also do fiberglass? Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. Premier Pools and Spas is a joke of a company. Decided to cancel it. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. file size: 10 MB. "They were excited about the whole design and everything," said Kasey. Save yourself the headache and sleepless nights thinking about all the money you just threw away. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." They have more than half of my money and I only have a hole in my backyard. This field is for validation purposes and should be left unchanged. The company is asking me for more money due to drainage. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Since 1999, Pearland Pools has been making dreams come true. The company specializes in luxury pools and custom-designed pools. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. Were here for you whenever youre prepared to make your dream a reality. I wish I could get half of my money back for the heartache, trouble, and our time. Building a pool can add value to your home. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. That company, Prestigious Pets, lost in court. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Can he perhaps provide a contract? Nationwide: I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. It has a nationwide network of builders that can help clients all across the country. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. I thought, are you kidding me?" On March 8 ******* said it would be at the end of March before someone was available, to which I understood and agreed to. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. She has company. I highly recommend Premier! We spoke with seven customers who . Unsubscribe easily. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. It was a disaster! Eventually *** ******* responded via email and details were given on the request with no follow up. Obviously, this hasn't happened at all. There is no reason you shouldn't have finished by now. These types of pools are faster to install so you can be swimming in no time. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Then the excitement begins! My pool was not set to the correct elevation of my existing patio or yard. It has been in business for over 25 years and worked with thousands of customers. The couple says the pool has broken lights and faulty drains. the last one is being repaired. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Don't walkRUN from Premier Pools. Premier Pools & Spas accepts credit cards. No one showed up and no contact from PPAS since then. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. The company specializes in luxury pools and custom-designed pools. So i believe that we are on the same path now. They never show or don't show or push dates out. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Do Not USE This company to build your pool. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Click HERE to watch our new show Passion For Splashin! Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. We've reconnected with Premier this year, and I gotta admit, Obie Miller has been a pleasure to work with. in 7 reviews, Ryan Rouse did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. in 7 reviews, Paul Cruze designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. in 5 reviews. First published on March 28, 2018 / 10:00 PM. We also have a issue with the pool overflow draining. "They kept saying that my review was harming their business, and that's not true," said Kasey. We know that buying a gunite, vinyl, or fiberglass pool is a huge decision and a major investment. Unsubscribe easily. Currently on May 30, 2022 we finally got plaster. We were told that it will be fine. Pool plans were completed by 3/18. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. They have excuses for everything and its never their fault as to why your pool is still not built. On 13th August 2021 my pool was plastered and filled with water. Request a FREE quote HERE or call us at (855) 212-2210. Gunite, Fiberglass, Vinyl: Whats The Difference. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. We were really pleased with how quickly it was done! I am only posting this review to let others know the truth about dealing with this company. So, when youre ready to take the plunge, well be here. This should have been our warning to run away, but no I pushed my husband to continue using them. Pools and spas have been hot-ticket items for the last couple of years. Services Offered by Premier Pools & Spas. PPAS builds and services swimming pools and spas for homeowners across the country. Not even an apology. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. ", Kasey said the company repeatedly asked them to take down the review. We tried to get them there yesterday but scheduling made it impossible. About. Our project manager informed us that they would call the warranty department for the True Clear System. I do not have a customer by this name, address or phone number. A shipping, What is Mustard Algae In Pools? Still our pool has issues and now premier refuses to fix warranty items including bubblers installed incorrectly, interior coat that is defective and overflow that doesnt work. We just finished our pool with Premier and couldnt be happier! Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Fast and easy online application. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. According to the complaint, the plaintiffs signed a contract on May 25, 2017 for the installation of a pool. I highly suggest going with a different company. Extras: Do not use a Premier Pools franchise to build your pool. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. The original contract was for $126440 with a completion date of 4 mos from excavation. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. No one will call me. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For more information about reviews on ConsumerAffairs.com please visit our We've reconnected with Premier this year, and I gotta admit. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. When can I expect them to be done? In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Thanks to the 99% who are enjoying their pools. 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