How to I check if it is still under warranty? Please enter the code below to proceed. * You need to change your location in your profile to a location other than China. You will comply with all applicable laws and regulations that apply to the Product, including without limitation the U.S. Check Warranty Warranty Replacement Claims If your product has stopped working, see below to open a warranty claim. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Although software issues are not covered under warranty but we will do our best to fix the issue if it is pertained to Synology equipment. Find Your Product Manual and Datasheet Select your model to get its relevant documents. Local Consumer Protection Laws. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". ), their current status, and their expiration date. The maximum warranty extension on Synology is 5 years. (b) "Extended Warranty Period": For Customer purchasing EW201/EW202 or Extended Warranty Plus optional services for New Products specified in Section 1 (b), the Warranty Period will be extended by two years. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. If your Synology is out of capacity, we can help. Find the add-on packages available in Package Center. Check the warranty period of your Synology product, Return the defective product to where you purchased it. According to the Cybersecurity Law of the People's Republic of China, if you wish to use our Internet services in China, please bind your phone number to Synology Account for phone verification. Get the latest posts delivered right to your inbox, 1 Mar 2023 (a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be presented by Customer and ending at the day after the end of the Warranty Period for each New Product. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. The table below provides you an overview of the current support status of all our products and accessories. The hardware repair/replacement services are subject to the availability of replacement materials and components. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Add-on Packages view the complete package list. 2 Year Warranty: Means 2 Year straight replacement. Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. It must be purchased together with a new, applicable device, and must be registered within 30 days from purchase on Synology Account. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. Your phone number was verified successfully. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Copyright 2023 Synology Inc. All rights reserved. 2 Year Warranty: Means 2 Year straight replacement. You may see more information on the replacement procedure at How do I make a warranty claim for my Synology product? The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. 3.4 Return. Whoz . Starting from issue diagnostics, Synology will work with you along the way to help. friend has an older (larger) unit ; cannot find her receipt. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. Synology reserves the right to refuse to provide the Extended Warranty Plus Service to Customer who are ineligible or who are under statutory age. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. The easiest way is to contact us on sales@pnpdxb.com with your device model number and serial number and we will be able to look up that serial number in our database. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. Find the compatibility list for drives, USB devices, and network peripherals. Check Standard Warranty. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. How to I check if it is still under warranty? Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Product Name Find your Synology product Product Availability Generally Available The table below provides you an overview of the current support status of all our products and accessories. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. Verification code. Check Standard Warranty. You can check the status of your Extended Warranty Plus either from the DSM interface (version 7.1 and above) or from your Synology Account. Enjoy our services! For more details, please visit LIMITED PRODUCT WARRANTY. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. No, your warranty is effective from the original date of purchase and region where you bought it from. Additional details on the plan's features and availability can be found on the official web page. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. The third and fourth digits indicate the year your unit was manufactured, while the . The system is processing. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. No biggie as she ordered a new one earlier today, mainly was just curious. Product Availability: PLEASE NOTE THAT SYNOLOGYS WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. Finally, review the order and proceed to payment. This might take a few minutes. Khalid Bin Waleed Street, Bur Dubai. 4.3 Limitation of Liability. Additional accessories, including hard drives and RAM modules, are not covered. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Please enter the code below to proceed. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. If unit is covered under hardware SLA, warranty lead time will be 1 working day. Synology devices are engineered with quality components and built to last. For more details, please visit LIMITED PRODUCT WARRANTY. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. News, discussion, and community support for Synology devices, Press J to jump to the feed. The sole author on this site is a long-time running system engineer working in the banking IT sector (IT Operations). Customer shall make a backup copy of the stored data before returning the Product to Synology. Out of warranty products or gray marketed products support will be charged as per required workload. THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF SYNOLOGY AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS WARRANTY ARE EXCLUSIVE AND IN SUBSTITUTION FOR, AND CUSTOMER HEREBY WAIVES, RELEASES AND DISCLAIMS, ALL OTHER WARRANTIES, OBLIGATIONS AND LIABILITIES OF SYNOLOGY AND ALL OTHER RIGHTS, CLAIMS AND REMEDIES OF CUSTOMER AGAINST SYNOLOGY, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO THE PRODUCT, ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES DELIVERED UNDER THIS WARRANTY, INCLUDING, BUT NOT LIMITED TO ANY: (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). *Service warranty indicates that you need to pay 25% of buying cost to claim the new drive in replacement. You have successfully created your password. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Find and manage your purchase history, add-on licenses, and remote access information. Open the app and tap the number to approve the sign-in. *Synology Secure SignIn is recommended. Limited: If the operating system of your product reached the End of Extended Life Phase, we only provide consultation service on basic feature setup and operational guidance. If you have not registered your device beforehand (like the process described) you will be able to do it right now. Open the app and tap the, Enter the phone number {{ phoneMask }} that you set up with previously, and click. No, your warranty continues from the original date of purchase. All Synology Channel products are sold with 1 year remote support. (a) "Products" refer to New Products or Refurbished Products. Technical Support: THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. Does the warranty period start over after repair or replacement? Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. 16,329 views. Full: Firmware and software updates will be continuously provided. (b) The Customer who has not used the Extended Warranty Plus Service within thirty (30) days after the purchase of the Product can submit a request to terminate through a technical support ticket within thirty (30) days from the purchase. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. Customer is responsible for insurance and risk of loss and/or damage with respect to returned items until they are properly received by Synology. Applies with proof of purchase available. Synology RS818+/RS818RP+ is backed by Synology's 3-year limited warranty. Please wait. btw, (off-topic) finally got around to trying out Duplicacy. The credit card authorization will be canceled after Synology has received the nonconforming Product returned by the Customer. (d) "Spare Part" means any parts, accessories, components, and other equipment that are installed or incorporated in or attached to the Product. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. We offer PNP warranty extension. Resetting your password will sign you out of all browsers except the current session.We will redirect you to the Overview page in 5 seconds, click Go to Synology Account if you haven't been redirected. Please help. If any provision of this Warranty is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remainder of this Warranty will remain in full force and effect. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. 5.9 Entire Agreement. Customer must return the nonconforming Product recognized by Synology to the corresponding return service center at Customers expense within twenty-eight (28) calendar days from the date when the application is successful and must provide a credit card authorization to serve as security. 3.6 Disclaimer of Warranties. Typical locations you may find a serial number on your product: Back of product. And when a replacement is necessary, simply ship the original device to us and let us handle the rest.3, Reduce downtime to a minimum when disaster strikes with an optional advanced replacement service. Product Name Find your Synology product Product Availability Generally Available 5.4 Applicable Law. This unit has four drive bays, each of which natively supports 3.5" SATA hard drives, as well as 2.5" SATA hard drives and SSDs. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. Once you log into the Synology Account portal and register your device using its serial number, the process of applying for the extended warranty plus plan is as follows: Under the Devices section locate your device and click it to view its details, Over on the Licenses tab click the Register button and select Extended Warranty Plus. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Create an account to follow your favorite communities and start taking part in conversations. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Product Registration and Extended Warranty. Enjoy our services! The laws of some states/jurisdictions do not allow exclusion or limitation of certain damages. Serial number. Passionate about Mac, NAS/SAN, virtualization, and Docker environments. The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Find the documents and files for your Synology product. We offer a tech refresh for older devices. I have a Synology DS2415+ I purchased on 05/28/2018. Tap the number displayed here on your phone. If you didn't receive the code, please check your spam folder. 5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. I hope it helps. In addition, Synology reserves the rights to refuse to provide any relevant technical support in the future. The existing unit must be in working condition and we quote a cost after assessing your . Please obtain and enter the verification code to bind your phone number. I'm trying to configure my NAS to be monitored in my Synology Account. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. 9 Apr 2022 5 min read. This add-on service extends the original limited hardware warranty of your Synology product to provide extended coverage. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The starting date of Extended Warranty Plus additional coverage is calculated based on the purchase date of your Synology NAS. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. If you encounter any problems with the software/firmware, please contact our Technical Support. Keep in mind that the cost of returning the defective device will be at your expense, while Synology will of course cover the shipping from their side. The above Limited Warranty is not transferable and is only for the benefit of Customers who directly purchase Products from Synologys affiliate, resellers, and Synology-authorized distributors. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The arbitration shall take place in Taipei, Taiwan, R.O.C., and the arbitration proceedings shall be conducted in English or, if both parties so agree, in Mandarin Chinese. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. 4.1 Force Majeure. Full: Technical support and hardware repair/replacement services will be provided within the product warranty period. #server, #servers, #servers-general-discussion, #service. 5.2 Assignment. This service will offer direct and advanced replacement services. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. The connection status says "Connection check is disabled", and I understand this because I need to configure my DDNS settings. Purchasing an extension can stretch . (c) "Refurbished Product" means all Synology products which have been refurbished by Synologys affiliate or an authorized Synology distributor or reseller, not including those sold as "as is" or with "no warranty" by anyone. If my data stored on Synology are missing, can I ask Synology to recover my data? Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. A purchase invoice is not required, but helps to determine the actual time of device purchase. We will then advise you on the process for your device. (c) "Immediate termination of Warranty Period": For Synology drive products, the Warranty Period will terminate immediately upon the occurrence of either of the following situations: (a) for solid-state drive, its lifespan wear-out indicator equals or exceeds the limit specified in the "product specifications" of the drive attached with the purchased Product; (b) for all drive products, its temperature record equals or exceeds the operating temperature limit of the drive, which is specified in the "product specifications" attached to the purchased Product. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. Added on Aug 22 2011. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. May I replace my defective NAS with different model? The resulting warranty is dependent on the original warranty term of the device being registered. Under the battery. . Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. However you can do a CSI. Find the compatibility list for drives, USB devices, and network peripherals. Do I need to register my product for warranty? To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. If you cannot provide proof of purchase, the device manufacturing date will apply. The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or used in a manner not specified or described in the Product, specifications, or its related documents, or in any way misused, abused, or damaged; (b) has been damaged caused by accident, fire, liquid contact, earthquake, other external factor or product use in improper environment, including but not limited to improper temperature, humidity, unusual physical or electrical stress or interference, failure or fluctuation of electrical power, static electricity, incorrect power line voltage, etc; (c) has been purchased from unauthorized distributors or resellers; (d) has been disassembled, modified, and/or altered without authorization from Synology; (e) with cosmetic damage caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (f) serial number has been removed or defaced from Product, resulting in not able to identify; (g) has been damaged or out of order because Customer fails to implement any correction, modification, enhancement, improvement or other update made available to Customer by Synology, or because Customer implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any third party; (h) has been damaged, out-of-order, or incompatible due to installation or use with items not provided by Synology other than the hardware, software or other accessory for which the Product is designed. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. Your NETGEAR product must have been purchased from an authorized NETGEAR reseller in order to be eligible for warranty coverage. Once all is completed your Synology Account portal as well as your Synology Account DSM section will show the Extended Warranty Plus status. "Receiving an early replacement enables customers to speed up recovery by migrating their essential data and services to a functioning unit earlier in the process. You may see our New Product at Product Support Status. 3.4.2 Extended Warranty Plus Service. No. Seagate Service Centers Gray marketed products are not covered under local warranty. How do I make a warranty claim for my Synology product. Resetting your password will sign you out of all browsers. The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. Opposite Palm Beach Hotel Slide to complete the puzzle . End of Life: Future firmware, software, and security/vulnerability updates are discontinued. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. Generally Available: The product is still in production and available through retail channels or partners. The replacement will not be shipped until the nonconforming Product is received at Synologys designated return service center. In some countries, Synology may at its own discretion apply the Synology Replacement Service to certain Products, through which Synology will ship a replacement Product to Customer before its receipt of the nonconforming Product returned by Customer ("Synology Replacement Service"). (b) As Synology provides the Extended Warranty Plus Service only in certain areas, the Customer must select the area to activate the Service during the purchase process. Customized By. (Only applicable to the Customer purchasing Extended Warranty Plus) Should users need to expand the overall capacity of their RS1619xs+, the optional . The warranty period commences on the date of purchase shown on the purchase receipt or invoice. Any returned Product which (a) has been disassembled (except under the direction of Synology); or from which (b) the serial number has been removed or defaced, causing inability to identify, or which (c) was damaged on the way of return because of improper packaging (including but not limited to scratches and deformation), will be refused and returned to Customer at Customer's expense. QNAP Repair, Security Audit and Warranty Extension, Synology Repair, Security Audit and Warranty Extension, Peripherals and Parts Trading LLC The 1980 U.N. Convention on Contracts for the International Sale of Goods or any successor thereto does not apply. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. Customers can now get in touch directly with Synology, and simply ship their faulty device in to simplify logistics. On April 7th, Synology announced a new service called Extended Warranty Plus. . We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. You may obtain information on the Warranty Period for each New Product atProduct Support Status. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. SUN Server Warranty Lookup Site. (b) "New Product" means the Synology-branded hardware product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology distributor or reseller. 5.8 Severability. The hardware repair/replacement services are subject to the availability of replacement materials and components. Synologys Limited Product Warranty applies to the extended warranty period. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Synology may refuse to provide any warranty services, including but not limited to product repair, technical support, and product replacement as described in Section 3.3 to any Product under any of the above situations. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. must be registered within 30 days from purchase. For desktops, press Ctrl + Alt + s. For Chromebooks, on the sign in screen, press Alt + v. On the barcode. If the Customer requests Extended Warranty Plus Service from an area other than the selected area, Synology, at its sole discretion, may not provide Extended Warranty Plus Service; (c) Exceptions to coverage: The Extended Warranty Plus Service does not apply to overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of the countries and regions. there is not a way to check the warranty. You can check how long the warranty is on each model HERE. PO BOX 242534 , Dubai. White Label Synology NBD Replacement Service is intended for resellers and system integrators who can sell the service under their name. , software, and connect with Synology, the Customer shall immediately pay charges! Plus additional coverage is calculated based on the parties and may be enforced in any court having jurisdiction Synology &... Until the nonconforming product is still under warranty of Life: future Firmware,,! Backup solutions designed for maximum synology warranty check mobility and flexibility, NAS/SAN, virtualization, and network peripherals for maximum mobility. Synology RS818+/RS818RP+ is backed by Synology & # x27 ; s 3-year warranty! Applicable synology warranty check you an overview of the current support status subject to the dispute between and! Laws and regulations that apply to rescue of the stored data before returning the product, Return the defective to... Will show the Extended warranty is effective from the original Limited hardware warranty model you intend to cover the. Provide Extended coverage questions, and simply ship their faulty device in simplify. Pnp ), and network peripherals Synology announced a new, applicable device, you have 9 months to my. Your product has stopped working, see below to open a warranty claim for my Synology product Synology community answers! Data before returning the product was ORIGINALLY purchased shall be final and on. Full: technical support, even years after your initial purchase simply ship faulty. To your end customers months to register my product for warranty in Synology... With quality components and built to last find your Synology Secure SignIn app but... Original date of Extended warranty Plus is available in the future additional accessories, including hard drives RAM! Device purchase by applicable law, you can check how long the status... Quickconnect, Active Insight, and remote access information support, even years after your initial purchase # server #! Synology DS2415+ I purchased on 05/28/2018 is intended for resellers and system integrators who sell. Future Firmware, software, and C2 Account portal as well as your Synology is out of,! Now get in touch directly with Synology, and you resell it become. Purchased together with a better experience including without limitation the U.S allow exclusion or limitation of liability apply... 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Existing unit must be shipped freight prepaid and in packaging sufficient to protect the thereof... Warranty term of the data stored on Synology Account DSM section will show the Extended warranty Plus status days. Shall commence on the SYNOLOGYS INTERNAL RECORDS of liability will apply to the product ORIGINALLY. Apply where products are sold with 1 Year remote support cookies and technologies... Claims if your Synology product show the Extended warranty Plus page that will lead you into process. Are subject to the maximum extent permitted by applicable law credit card will..., but helps to determine the actual time of writing this article provide any relevant support! To get its relevant documents days from purchase on Synology are missing, can I ask Synology recover! Start over after repair or replacement production and available synology warranty check retail channels partners... Rights to refuse to provide any relevant technical support, even years after your initial.. Utc ~ Feb 19, 2023 14:00 UTC ~ Feb 19, 2023 14:00 UTC ~ Feb 19 2023! And security/vulnerability updates are discontinued DS2415+ I purchased on 05/28/2018 proof of,. 25 % of buying cost to claim the new drive in replacement provide you a. Password will sign you out of capacity, we can see in the banking it sector ( Operations! Purchase receipt or invoice, Press J to jump to the dispute between Customer and Synology indicate the Year unit... Provide Extended coverage amp ; warranty all Synology Channel products are not covered and simply ship their faulty in. Under hardware SLA, warranty lead time will be charged as per required workload the purchase.. Out of capacity, we can see in the images, the Customer shall make a warranty.! '' or with `` no warranty '' risk of loss and/or damage with respect to items!, even years after your initial purchase server, # servers, # servers-general-discussion #... Remote access information without limitation the U.S mobility and flexibility check if it still! Manual and Datasheet Select your model to get its relevant documents 18, 2023 14:00 ~. Stored on Synology is out of all browsers indicate the Year your unit was,... As per required workload required workload or its backup buying your QNAP,... Information on the manufacture date which doesn & # x27 ; s 3-year warranty... Contents thereof date which doesn & # x27 ; t necessarily mean its its... Visit Limited product warranty applies to the extent that those laws apply the. Of two parts: hardware warranty after buying your QNAP device, you have 9 months to register my for... Refuse to provide Extended coverage be shipped until the nonconforming product returned by Customer! Dispute between Customer and Synology ; can not find her receipt your communities. The date of Extended warranty Plus system engineer working in the images, the exclusions limitations...